Adjustable Bed & Spring Mattress 3-year Warranty Terms & Conditions

  1. The 3-year warranty takes effect from the goods delivery date marked on the Delivery Note/ Invoice.
  2. To enjoy this warranty service, customer should scan QR Code to complete online warranty registration or mail back hardcopy of the completed warranty registration form to our company within 14 days of delivery. You may contact our hotline at 2156 8866 or email to inquiry@ulfenbo.com.hk for receiving hardcopy of warranty registration form.
  3. Customer must keep the original invoice and present it to our staff for verification upon provision of the service.
  4. The warranty is only applicable to the electric motor of adjustable bed and the structure of the mattress’ coil system, and does not extend to the frame, headboard, pad, fabric, outer cover or any other parts.
  5. The warranty does not cover:
    .Misuse of the goods (Please refer to the section of “Caring Tips” – ” Adjustable Bed Mattress Maintenance and Care” in our website www.ulfenbo.com.hk/en/support)
    .Willful damage
    .Normal wear and tear (dent around 2.5cm is accepted)
    .Problems caused by natural environment
    .Damage due to repair by unauthorized person
    .Personal preferences and requirements e.g. comfort and odor
    .Display item
  6. Under the 3-year warranty from the goods delivery date marked on the Delivery Note/ Invoice, the goods can be repaired or replaced without charges for the first year. Inspection will be arranged (free inspection during the first year, with inspection fee to be charged from the beginning of the 2nd year according to the then prevailing price list) and our company shall decide whether to repair or replace the goods. Customer needs to bear the delivery cost (according to the then prevailing price list. The inspection fee is non-refundable regardless of the outcome of the inspection).
    From the 2nd year onwards, a fee will be charged for the repair or replacement. Inspection will also be arranged (inspection fee will be charged according to the then prevailing price list) and our company shall decide whether to repair or replace the goods. Repair fee and spare part cost shall be charged according to our company’s quotation. If replacement of the entire mattress is required, the replacement will be charged at the rate of one third (one over three) of our company’s then prevailing price of the same model of mattress multiplied by the number of years of purchase. Customer needs to bear the delivery cost (according to the then prevailing price list).
  7. If our company decides to replace the goods but the relevant model of goods to be replaced is out of stock or discontinued, our company reserves the right to replace it by another similar model (our company’s decision shall be final), and the replacement fee shall be calculated by reference to our company’s then prevailing price of such similar model using the same formula set out above.
  8. This warranty is only applicable to Hong Kong Island, Kowloon and the New Territories. Extra inspection fee and delivery cost (according to the then prevailing price list) will be charged for Ma Wan, Tung Chung, Discovery Bay, inaccessible areas or any locations far away from car park or without lift service.
  9. Our company reserves the right of final decision in case of any disputes.