Terms and Conditions for Mattress/Sofa/Sofa Bed Purchase

  • The products will be delivered within 14 working days, our company will call the customer to make appointment beforehand; customer can postpone the delivery but the delivery must be arranged no later than 60 days after the sales order date, otherwise extra storage fee will be charged (5% to total purchase value). The delivery hours are between 11:00am to 6:00pm from Monday to Saturday. No delivery service shall be available on public holidays and when typhoon signal No. 8 or above is hoisted or black rain signal is in effect, whereupon delivery shall be subject to rescheduling.
  • The delivery service only covers Hong Kong Island, Kowloon, and New Territories. Additional delivery charges shall apply to Tung Chung, Ma Wan, Discovery Bay, and no delivery service shall be available for outlying islands. For delivery to location far away from parking area or without elevator service or the goods is required to be hoisted outside the building, delivery surcharges shall be paid by cash to our delivery staff upon delivery. Please refer to the “Special Delivery Service Charge Table” for reference.
  • No delivery cost will be charged, except for the Special Delivery Locations. Customer or customer’s authorized representative should be present at the time of delivery to inspect the goods. Customer or customer’s representative has the right to cancel the order upon delivery prior to the departure of our delivery staff without any reason or payment, except the Special Delivery Service Charges (if applicable). No exchange or refund will be allowed once the goods have been accepted and delivery note has been confirmed with signatory of customer or customer’s representative. Customer can choose to pay by credit card in this online shop or pay by cash upon delivery. If customer pays by credit card, the refund, after deducting the Special Delivery Service Charges (if applicable) will be returned through the customer’s credit card account; if customer chooses to pay by cash upon delivery, he/she only needs to pay the Special Delivery Service Charges (if applicable) to our delivery staff by cash.
  • For delivery failure due to customer’s fault including but not limited to incorrect inputs of delivery address or contact details, or failure of customer to receive the goods at the appointed time, customer needs to bear extra delivery cost of $300 and the Special Delivery Service Charges (if applicable), which shall be paid by cash to our delivery staff upon the next delivery.
  • Rescheduling of prior delivery appointment shall be made not later than 12:00 noon on the working day immediately prior to the scheduled delivery date by calling the customer service hotline (852) 2831 8038; otherwise customer needs to bear the extra administration fee in the sum of $300, which shall be paid by cash to our delivery staff upon the next delivery. (Working Days: 9:00a.m. to 1:00p.m., 2:00p.m. to 6:00p.m. from Monday to Friday except Public Holidays).
  • For any damages of the products during delivery, our customer service representative will follow up and arrange exchange or refund; Ulfenbo reserves the right of final decision in case of any dispute.
  • For old furniture disposal service, please refer to the “Old Furniture Disposal Service Charge” for details. The service charges should be paid by cash to our delivery staff upon delivery.

Terms and Conditions for Pillow Purchase

  • The products will be delivered within 14 working days, our company will call the customer to make appointment beforehand; customer can postpone the delivery but the delivery must be arranged no later than 30 days after the sales order date, otherwise extra storage fee will be charged (5% to total purchase value). The delivery hours are between 9:00a.m. to 6:00p.m. from Monday to Friday, and 9:00a.m. to 1:00p.m. on Saturday. No delivery service shall be available on public holidays and when typhoon signal No. 8 or above is hoisted or black rain signal is in effect, whereupon delivery shall be subject to rescheduling.
  • The delivery service only covers Hong Kong Island, Kowloon, and New Territories. Additional delivery charges shall apply to Tung Chung, Ma Wan, Discovery Bay, please refer to the “Special Delivery Service Charge Table” for reference. No delivery service for outlying islands, location far away from parking area or without elevator service.
  • No exchange or refund will be allowed once the goods have been accepted and delivery note has been confirmed with signatory of customer or customer’s representative. For any damages of the products during delivery, our customer service representative will follow up and arrange exchange or refund on next working day; Ulfenbo reserves the right of final decision in case of any dispute.
  • For delivery failure due to customer’s fault including but not limited to incorrect inputs of delivery address or contact details, or failure of customer to receive the goods at the appointed time, customer needs to bear extra delivery cost of $100 and the Special Delivery Service Charges (if applicable), which shall be paid by cash to our delivery staff upon the next delivery.
  • Rescheduling of prior delivery appointment shall be made not later than 12:00 noon on 2 working days prior to the scheduled delivery date by calling the customer service hotline (852) 2831 8038; otherwise customer needs to bear the extra administration fee in the sum of $100, which shall be paid by cash to our delivery staff upon the next delivery. (Working Days: 9:00a.m. to 1:00p.m., 2:00p.m. to 6:00p.m. from Monday to Friday except Public Holidays).

Other Terms and Conditions

  • The stock inventory may not be updated in real time. Some of the products may be out of stock even though the transaction has been completed. For those out-of-stock items, the amount paid will be fully refunded.
  • All the personal information provided by customer will not be disclosed and will only be used for the transaction purposes. If customer chooses to accept marketing information from Ulfenbo, we will send the promotional messages or product information to the customer by SMS/MMS or email. If the customer decides not to accept these kinds of promotional messages in the future, he/she can cancel the registration through email inquiry@ulfenbo.com.hk