Ulfenbo Recliner Sofa 3-year Warranty Terms & Conditions

  1. The 3-year warranty takes effect from the goods delivery date marked on the Delivery Note/ Invoice .
  2. To enjoy this warranty service, customer should scan QR Code to complete online warranty registration or mail back hardcopy of the completed warranty registration form to our company within 14 days of delivery. You may contact our hotline at 2156 8866 or email to inquiry@ulfenbo.com.hk for receiving hardcopy of warranty registration form.
  3. The warranty is only applicable to the metal elastic hinges of recliner, and does not extend to the pad, outer cover or any other parts.
  4. The warranty does not cover:
    .Misuse of the goods (refer to the section “Leather sofa Maintenance and Care” on our company’s website www.ulfenbo.com.hk/en/)
    .Willful damage
    .Normal wear and tear
    .Problems caused by natural environment
    .Damage due to repair by unauthorized person
    .Personal preferences and requirements
    .Display item
  5. Under the 3-year warranty, inspection of the sofa can be arranged. Free inspection shall be provided during the first year, with inspection fee to be charged from the 2nd year onwards according to the then prevailing price list. The inspection fee is non-refundable regardless of the outcome of the inspection. Customer needs to bear the delivery cost of the sofa, if required to and from our company, according to the then prevailing price list. During the first year of the 3-year warranty, the metal elastic hinges of recliner can be repaired or replaced without charges (other than delivery cost, if required.
    From the 2nd year onwards, a fee will be charged for the repair or replacement of spare parts. Inspection shall be arranged with charges (according to the then prevailing price list).
  6. This warranty is only applicable to Hong Kong Island, Kowloon and the New Territories. Extra inspection fee and delivery cost (according to the then prevailing price list) will be charged for Ma Wan, Tung Chung, Discovery Bay, Outlying islands, inaccessible areas or any locations far away from car park or without lift service.
  7. Our company reserves the right of final decision in case of any disputes.